In Store Service Information

Paying for your Purchase
  • Paid in full:Your order can be scheduled for pick up or delivery once payment has been made in full or with approved financing.

  • Half down: Your order will reserve merchandise with 50% deposit or approved financing.

  • 90 Days: Your order can be scheduled for pick up or delivery up to a maximum of 90 days from date of purchase.

All exchanged merchandise must be in original condition to qualify for satisfaction guarantee. We reserve the right to inspect all merchandise prior to issuing credit.

Mattresses
  • 120 nights: When purchasing  a Serta iComfort Mattress ; you will receive 120 nights to confirm your satisfaction.

  • First 30 nights: It is recommended you sleep on the mattress for a minimum of 30 nights to allow both your body and mattress to adjust.

  • At any time within 120 night: if you are unhappy with the comfort, a one-time reselect would be available.Your original mattress is sent back to the factory and will not be resold.  Applicable delivery fees also apply.

  • If your reselection is of lesser value, the difference will not be refunded.

  • If your reselection is more than the original purchase you will be expected to pay the difference. 

Exclusions

These categories of items are exempt from the satisfaction guarantee – no returns or exchanges.

  • Adjustable Power bases.

  • “Top-of-Bed” – Sheets, comforters, pillows, protectors.

  • Special order merchandise.

  • Outlet/Clearance/As-Is/Floor Samples.

  • Items exchanged for warranty claims.

As-Is/Floor Samples
  • All items need to be picked up or delivered within 14 days of purchase.

  • All sales are final once possession is taken. No refunds or exchanges.

Special Order Merchandise
  • “Special Order” is defined as an item that is custom ordered from the manufacturer, to your specifications.

  • Canceling a special order purchase before taking possession will incur a 25% fee.

  • If a refund is approved- a 25% restocking fee will be charged along with a pickup fee.

  • No more than 75% of purchase amount can be financed- Tax and delivery must be paid when ordered.

Refunds
  • Cash and Check refunds will be in the form of a check and issued within 10 business days from when the payment has posted to all bank accounts.

  • Bank/Credit card payments will be refunded back to the same card as the original payment was made. Banks vary on processing time of refunds. A  Gift card can be substituted if the original card is invalid.

Picking Up Merchandise
  • Hours of operation 

  • Please call 1 hour ahead of time to prevent a long wait.

  • It is the customer’s responsibility to secure merchandise and inspect for damage before taking possession.

  • We may refuse to load merchandise if it poses a safety concern.

  • Please only use vehicles appropriate for transporting furniture.

  • If merchandise needs to be delivered, it will have to be scheduled through our delivery department and incur standard delivery rates.

Home Delivery
  • Delivery availability and fees vary by location - see store for details.

Service and Repair

Handling Damage (at time of delivery)
  • Any damage to your home or product must be reported to your local store within 2 days.

  • We reserve the right to inspect the product. Service may be denied if damage was discovered to have occurred after delivery.

  • We will either repair/replace the item or component, at our discretion.

Manufacturer Defects (Product Warranty)
  • Product warranties vary by manufacturer.

  • We will help facilitate service based on the terms and conditions of the manufacturer’s warranty.

  • We reserves the right to inspect all warranty claims and will decide to repair or replace defective merchandise at our discretion – no refunds.

  • We will provide service within our delivery areas.

  • For the first 90 days, we will provide service at no charge.

  • After 90 days of the product being in your home, inspection fees, delivery fees, and technician labor costs may apply.

  • For items outside of the manufacturer’s warranty, Slumberland will provide a technician referral in your area.

  • All “As-Is” merchandise sales are final. Manufacturer warranties do not apply.

  • Please refer to any manufacturer’s documentation pertaining to their warranty, care instructions and terms of use.